If you guys are wondering for the meaning, it stands for Customer Relationship Management, and that's the key of success for ANY bussiness. Let me give you guys an example:
Lets say that you have this brand new os, which is super secure, super fast, free, ultra reliable, multi platform and open source, but it doesnt bring any manuals, its too hard to use, and you don't have tech support at all.
On the other hand, you have this old but well known os, which is slow, not reliable at all, its not free, but its not expensive, its really really simple, it has a lot of manuals and a great tech support number.
The point is, why do i have to break my head in pieces trying to understand how the first one works if i have the second which is really easy to use and also has a great TECH SUPPORT phone number? I can call them anytime from anywhere and they'll fix my problem. I dont know you guys, but ill keep the second. Be real, its useless to have something which will take you like 10 years to unleash its total capacity.
The key is the tech support. Im totally sure that if a bunch of 200 geeks team up together and they make some publicity as a "linux tech support group phone number", im sure that it would raise linux popularity a LOT and people will actually start USING it, because they will feel that if they get stuck somewhere, they will have someone to call to give them a hand.
You guys want to destroy microsoft? do that and ill convert windows into a myth.
You have to work as a tech support over the phone to know how dumb the people using computers...