Comment Re:Don't understand (Score 1) 37
I've done this before for some businesses that *don't want to know*.
A customer with a server we didn't manage and were not responsible for got crypto locked.
I looked into it, no viable backups, no way to recover the keys, etc. Only solution was to pay the ransomware or take the loss.
The customer was a law firm and I didn't realize this until after the fact but apparently paying ransoms can get you in legal issues. The customer basically said make it go away I don't care what it costs and I don't want to know how you do it.
So I quoted the ransom + my time and bought the BTC and negotiated with the scammer. ironically there customer support wasn't terrible because the first tool they used didn't work so the hopped on a screen share and troubleshooted it with me. (I hated this so much btw).
All in I negotiated the ransom down and put it on a invoice as a single line item.
Would I do it today? Probably not without checking with my lawyer.