Except that you CAN contact them and it is super easy. I've contacted Google twice on non-business issues, you go to the support page and click contact us. Click Request a call and enter your phone number. Both times they called me back in less than a minute and resolved my issue within a few minutes.

Hopefully the Youtube videos they are feeding it don't include the associated terrible Youtube comments.

No, but they do come with a certificate for a free Phantom.