http://en.wikipedia.org/wiki/Heel-and-toe

Contrary to what? Having screen estate completely removed for some buttons?

Furthermore, he didn't even get a chance to play Halo 3. If you read the other more in-depth articles, you'll see that he actually just bought the game, and had it taken away when he came home, not even giving him a chance to play it (at least at home).

I suppose I didn't make myself clear. Multi-player is not necessarily the only way of "changing your business model" (however, the best solution IMHO). To me, what they need to do is provide services that cannot be "pirated".

For some products, this is support. For others, downloadable content (although it can be argued that this can be pirated as well), general online features (like hosting stats, content, etc).

Stuff like that could seriously improve a customers reason to buy the product instead of pirating it.