Comment EMR/EHR lowers quality via copy/paste of notes (Score 1) 292
EHR creates more documentation of less value by allowing doctors to copy/paste notes from previous visits. On the surface, copy/paste seems to cover their liability for seeing a patient. But the additional text with no new valuable information means that incoming doctors have to re-read the same thing multiple times to grok a chart before seeing the patient. Or skip the pages of text because it is presented in a small window on a low-resolution screen. EHRs haven't caught up with the notion of quoting text, or having AI summarize notes/scan notes for new changes when a lazy doctor copies/pastes the previous write-up.
EHRs are a step toward every treatment plan being codified as a flow chart, which is a step toward better AI doctor assistants.
I am glad that doctors will be able to read computer font instead of hand-written illegible notes. But now the problem is too many redundant copy/paste notes.
The EHR presents new privacy problems - instead of having to physically go look up a file, in some systems anybody with access can snoop on anybody else's charts or insurance history. This prevents health care professionals from seeking treatment because they know their co-workers will be able to find out. This is especially true for mental health treatment of medical professionals. I know of doctors who have resorted to waiting at a free psychiatric emergency clinic next to heroin addicts to seek mental health treatment to stay out of their hospital's EMR system.
The article highlights another problem - more bureaucracy in hospitals. More administrators who haven't ever treated patients but are needed to ensure the business runs until they have too much power and make bad decisions that drives doctors/patients elsewhere and the hospital into bankruptcy.
Hospitals are dirty places, and the keyboards/mice are often not cleaned well. My doctor friend brings a laptop to be able to type without fingers sticking to keys.
The IT staff support size for hospitals is another issue; EHRs contribute to the problem. The article complains about immediate effects, but what does the long-term cost recovery look like? Where are the gains in efficiency? Some gains, like computers catching bad dosages, rely on knowledge-based codifications that aren't there yet.
There are many problems associated with EHRs/EMRs after the productivity/workflow kinks are worked out. The idea of them is a step in the right direction.