What a bunch of loons (Score 1)

It's sad to see this target the part of Apple (geniuses) that is filled with people who genuinely want to help people. Worse yet, geniuses are specifically instructed to not deviate from pre-written answers to a lot of these questions, thus making any sort of discussion impossible. Instead of all these fools going through all the effort of making appointments, trekking to a store, waiting for their appointment, making their speech, then trekking home, why don't they just send a letter to [e-mail]? Or write the record labels that put these restrictions into place at the beginning? At least then it'll be directed towards someone who can actually effect change, and it won't be at the cost of keeping tech support from people who actually need it. As long as the Defective By Design project continues to prefer showboating to actually effecting change, I'll continue to not take them seriously. Unfortunate, given that I'm on the same side as them.