Comment Re:Effectiveness (Score 1) 639
Here's what I sent:
With regard to your fraudulent billing of George Vaccaro, I must express how personally fortunate I am to have switched to Cingular some time back. Thank you so much for validating that I made the correct choice.
It is a testiment to your hiring standards that Mr. Vaccaro was able to talk with so many of your reps (at least 5) without finding a single one that could perform basic math.
Math lesson:
I was in high school when I learned that a number (such as .002) is not a rate; it is a number. Period. Rates are expressed as of per . It all magically works out if you carry the units through the calculation. Allow me to demonstrate...
Rate: .002 cents/KB
Usage: 35,893 KB
Rate * Usage = .002 cents/KB * 35,893 KB
= 71.786 cents
= $0.72
Please note the 100-fold difference. You quoted a rate that would have resulted in a charge of just under a dollar. Then you charged almost 100 dollars.
Following your own twisted logic, perhaps Mr. Vaccaro should simply remit 71.786. Since there are no units he could send you 71.786 of *anything*, right?
It is terrible that Verizon would allow this type of rate misquoting to happen in the first place (I'm giving you the benefit of the doubt that it is indeed a mistake).
It is pitiful that your representatives are so poorly schooled that they were wholly unable to understand the problem.
It is shameful that your support organization was unable and unwilling to rectify it.
It is absolutely incredible that Mr. Vaccaro is the first such victim I've heard of. There is no excuse for this type of behavior.
To summarize: You have a business model built on fraudulent advertising, billing reps that cannot do basic math, and a support organization so utterly inept that it cannot (or will not) credit a $70 error on your part.
Good luck with that. I've got a mind to go call Cingular right now and thank them for simply not being you.
With regard to your fraudulent billing of George Vaccaro, I must express how personally fortunate I am to have switched to Cingular some time back. Thank you so much for validating that I made the correct choice.
It is a testiment to your hiring standards that Mr. Vaccaro was able to talk with so many of your reps (at least 5) without finding a single one that could perform basic math.
Math lesson:
I was in high school when I learned that a number (such as
Rate:
Usage: 35,893 KB
Rate * Usage =
= 71.786 cents
= $0.72
Please note the 100-fold difference. You quoted a rate that would have resulted in a charge of just under a dollar. Then you charged almost 100 dollars.
Following your own twisted logic, perhaps Mr. Vaccaro should simply remit 71.786. Since there are no units he could send you 71.786 of *anything*, right?
It is terrible that Verizon would allow this type of rate misquoting to happen in the first place (I'm giving you the benefit of the doubt that it is indeed a mistake).
It is pitiful that your representatives are so poorly schooled that they were wholly unable to understand the problem.
It is shameful that your support organization was unable and unwilling to rectify it.
It is absolutely incredible that Mr. Vaccaro is the first such victim I've heard of. There is no excuse for this type of behavior.
To summarize: You have a business model built on fraudulent advertising, billing reps that cannot do basic math, and a support organization so utterly inept that it cannot (or will not) credit a $70 error on your part.
Good luck with that. I've got a mind to go call Cingular right now and thank them for simply not being you.
