I was a customer for about a year, mostly just hobby stuff. Started a small business site, not high traffic by any means. Maybe an order about once a week. I then started a friends company site as well. Again, no high traffic nothing really to order but we switched their mail over through them.
About the year mark there were outages that were never warned about or explained. Then one day all my sites went black. For 5 days, nothing, no warning before and for 3 of those 5 days even their home site was down and all emails were kicked back.
When things started working again they said it was a DNS move and that everyone was sent an email about the switch. Nope, never got one.
I lost the one business site because you just can't go down for 5 days with no warning. I canceled my service because of that outage and they said no problem, then proceeded to bill me for an extra two months then said they refunded it when they never did. Then after I switched, everything was moved and service was no longer, well my sites were dead and they never answered tickets or emails, a month later I started getting invoices, 3 at a time.
I filed a complaint with BBB and IC3 and of course nothing was every heard from either complaint.
There is no real justice that can be had, unless you lose or are robbed for thousands and thousands, then I suppose someone might lift a finger.
Now with ANY service I am going to buy, they have to have proper contact info and I call them FIRST.