Yes, cool looking is good, cost effective high-quality production helps, but if the underlying functioning of the device is bad or mediocre, no cool looks will help! Under his CEO-ship Apple was run down to just barely surviving by his strategy & decisions.

Nokia has acquired a bad bad name in user support - in my region anyway. It failed to support its various OSs to the point where people bought a phone only to see it's platform abandoned months later. Burned customers look elsewhere! Apple's secret apart from great design, is a long term (free) support relationship to allow people to serious fall in love with the product. Even Microsoft has not achieved this, instead luring users with an ever changing way of doing stuff. In case of Nokia's demise - good riddance, well deserved.

It's really important that such legislation is tested. I'm glad though, that it's not in my backyard!

RELIABILITY & RELIABILITY. The tangible quality of something which exists in the real universe beats the elusive bits. I think the community of IT engineers is to blame here - we need to do a better job. Especially software is far too dodgy!