Read our official response to the AG Release here... http://www.visible.net/visiblog/visiblenet-is-serious-about-customer-service-support/

Appreciate all the inquiries about the recent press release. We will be posting our official statement on our corporate blog by the end of the day. We'll be sure to post the link here as well. Thank you for reaching out in this manner, that is why we have several customer centered profiles and resources available and remain members on several customer/company awareness sites.