Comment Re:I Hate War Rooms (Score 1) 342
I actually have most of this with Nagios. We are monitoring over 400 nodes with over 1200 services. I set up a soap perl script to create a ticket in our Numara Footprints support database. From there we use footprints escalations to email after 15minutes of downtime. and again after 1 hour. It will also email when the ticket is closed(host is back up).
This allows us to do complex associates of users(say, bill gets all email issues, tom gets all issues at this location, etc).
It also allows us to do some very complex reports and graphs using the footprints interface.