Comment How to stroke Qwest to get yer 678 for free (Score 4, Informative) 193
I had the SAME CAP/DMT quandary. I moved, switched my DSL to the new address, and come the turn-up day, NO dsl. Crap. They switched me to DMT and of course nobody bothered to even mention it, and they weren't about to credit me for the new 678 I needed. Typical Qwest bullshit.
I raised HOLY hell, but sweet as pie. At first they said they'd split the difference with me, no lie.
Of course they shipped TWO 678's, like they always do, along w/ a $700 bill. I asked for and got a meeting w/ a billing specialist in Boise, approached it politely as win/win, and in the end I walked out owing $29.95 for everything (even my phone bill that month) she having seen fit to **eliminate** my bill just for being polite yet persistent.
Then again as a WAN analyst, I have gotten REALLY good at finessing the telecom vendors. They just want somebody to love them...
And the MSNQwest deal? You gain "use" of a Intel DSL card, no ownership. That sucks for MANY reasons, of course.
I switched from Qwest to Fiberpipe when Qwest told me and my Linux box to take a flying you know what...
I raised HOLY hell, but sweet as pie. At first they said they'd split the difference with me, no lie.
Of course they shipped TWO 678's, like they always do, along w/ a $700 bill. I asked for and got a meeting w/ a billing specialist in Boise, approached it politely as win/win, and in the end I walked out owing $29.95 for everything (even my phone bill that month) she having seen fit to **eliminate** my bill just for being polite yet persistent.
Then again as a WAN analyst, I have gotten REALLY good at finessing the telecom vendors. They just want somebody to love them...
And the MSNQwest deal? You gain "use" of a Intel DSL card, no ownership. That sucks for MANY reasons, of course.
I switched from Qwest to Fiberpipe when Qwest told me and my Linux box to take a flying you know what...
