good luck with customer service (Score 1)

on the 28th i tried to buy an album in the market, on my phone. i got a generic error that it couldn't complete the order, so i tried the computer. i got an error that my card on file was expired. i updated my new card, plus added a new gift card as well. i was never redirected back to the market online, so i went there and bought the album. i choose one of the cards from the wallet drop down. then, i was charged twice, once on each card. i have sent 2 emails daily since to get a reply back and a refund and have heard nothing. there was a number to call, but after 10 minutes navigating menus, they say that there is "no live customer support" and all i can do is use the email forms. this has become infuriating.