Here's an example:
It's the document for their "Universal Firmware Updater"
Want to know what the firmware update does for your specific product. Good luck with that... maybe it's documented on some obscure forum somewhere, but Ain't Nobody Got Time for That!
I won't even go into their moronic backup software, referred to, ambiguously, as SmartWare. So, the idea that they are competent to run a cloud based service is suspect at best. engineers should stick to engineering, and leave to internet to imagineers.