This doesn't surprise me at all. This is what Geek Squad does. They convince you that you are unable to install anything yourself because you are not a "geek". Then they charge you out the wazoo for a service a child could figure out. See: http://ruleroftheinterwebs.blogspot.com/2009/09/geek-squad-up-to-their-usual.html

10 years? No crime on the Internet? And this is coming from one of the industry leaders in Internet security? Makes me laugh. For one, as long as there are people clicking on ads, clicking on spam, and opening unknown attachments, there will be crime on the web. As long as there is money to be had, someone will try and take it. This strategy is kind of like saying if your house gets broken into, the police will give you a gun if you want. Yes, burglaries may drop, but that doesn't mean crime will go away. And most people don't know what to do with a gun when they get one. Enlisting the common user in the fight against cybercrime is a nice idea, but realistically unfeasible. http://ruleroftheinterwebs.blogspot.com/

I think the reason touchscreen laptops have yet to take is that the average user isn't ready to make that leap. Mouse and Keyboard have been the setup of choice for personal computing since practically it's invention. How can you expect a user who trembles at the prospect of switching Microsoft Office 2003 to 07 to say, "Oh, this piece of technology will completely redefine the way I look at computing and input. Let's give it the ole' college try!" instead, users are taking baby steps towards input revolution, specifically by embracing the iphone and it's followers. It's an input revolution on a much smaller scale. When people start to realize how much better their computing lives will be after touchscreen becomes standard operating procedure, they'll fly off the shelves. We just need to have patience with user, that's all. http://ruleroftheinterwebs.blogspot.com/