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Comment Re:Scalping (Score 2) 144

They are also distinguished (somewhat) by virtue of the service they provide to the seller. They bought at below market but were able to provide quick, guaranteed, cash closing. There's value in that to a subset of sellers.

The upgrade schtick was a bit of a misdirect for marketing purposes. Sure, they'd do some basic repairs or slap on a coat of paint, but they were hardly 'flipping' in the traditional sense. This is more like ticket reseller market that joins people who want to sell tickets they procured to individuals who want them, rather than scalpers (who, in the strictest definition, buy blocks of tickets with the express purpose of reselling).

Comment Re:porn will make videos not evidence (Score 1) 258

But imagine: people tend to believe what they see, even when they know that it isn't. This is true even of TV fiction - consider how many actors who play a villain on a popular show complain of harassment in the real world. Look at the people who believed the slowed down video of Nancy Pelosi as 'evidence' she was drunk - when the video was obviously slowed and tampered with.

Scary stuff.

Comment A Bit More To It... (Score 1) 95

I've no doubt companies will use this to further lock down and squeeze 'efficiency' out of call center workers (who are already amongst the most monitored and measured of employees). Companies with telephone customer service have the unfortunate intersection of needing many agents, the agents being generally low-skilled and replacable, and customer service not generating revenue for the company.

However, there is an interesting point to consider, that clouds the waters of "this is really bad" stuff: PCI and privacy.

Not that of the worker, but that of the customer. It's alluded to in the article, but it's a Real Concern.

In most call centers, "clean desk" rules apply - agents can only use approved note-taking (usually just on the computer - no pen/paper - but sometimes they hand out specific notepads, and using anything else, removing pages, etc. is disallowed), there can't be any personal items on the desktop, etc.

This is to avoid bad actors stealing credit card data (PCI compliance), banking transfer information (Check-21, I believe), and other personal data and sneaker-netting it away. This is incredibly difficult to manage in a remote environment.

Remote/home work of people doing this kind of work - especially offshore - has largely had a "look aside" point of view with the pandemic, mostly because pandemic rules and the presumed-temporary nature of it took precedence. Now as the pandemic stretches out, workers wanting to work from home, and businesses seeking to reduce overhead the need for a work-from-home 'clean desk' is greater than ever.

No solution will be perfect (and, let's be honest, would be easily circumvented)... but the world isn't set up for security in this sense. It's an interesting nut to crack.

Please don't read any of this as me supporting big-brother style live monitoring of workers in this fashion. I think it's terrible. I'm just not sure how all of it gets reconciled.

Comment Re:Seriously? (Score 1) 28

Sounds like you're not terribly familiar with the specifics of what Theranos did.

They had a few things they did wrong. They had internal testing machines that weren't accurate, but continued using them. This was the pinprick stuff. They also took vials for some things, and farmed the tests out. That's what you describe, but not necessarily what is the focus of the trial. Finally, there is suspicion that they attempted to combine things for vial testing (which is common for some tests - for example, HIV anitbody tests are done on aggregate samples, and if positive the samples are essentially bin-sorted until the positive sample is discovered), but that they bent/didn't follow the rules around original sample blood draw sizes.

Comment Man Oh Man This Is True (Score 1) 136

This is really true for me. Not Twitter per se, but all of my online 'hooks' - especially Reddit.

The quickly presented information, short-form commentary/discussion...

I used to read three or four books per month; a combination of non-fiction and fiction. Now? It probably takes me 4 - 6 weeks to read a single book. I set aside time to read but often find myself reaching for my phone, even after I've intentionally set it aside.

I want to 'just check something' and then up browsing for thirty minutes before I suddenly realize, "oh, hey... this is reading time. Put it down."

Lather

Rinse

Repeat

I simultaneously hate it and tell myself, "you can't hate it that much, you keep doing it."

Comment Re:Well, was "No Poaching" in the contract? (Score 4, Insightful) 80

IANAL, but my understanding is that they aren't legally enforceable for rank-and-file employees... but that they are enforceable against a contractor with whom you have the clause. In other words, you can't stop the employee, but you can get compensation from the contractor. These are often bidirectional, depending upon what type of contractor you have.

Comment Behind Every Sleazy Idea is a....? (Score 2) 106

Background: I'm rather senior in product management for a mid-sized global company. My background is dev. I've worked both the tech side of the house, and the business side.

I've sat in countless strategy meetings. Discussed lots of good ideas and bad about how to grow, expand, get more customers, get more business, where will our business go, etc. Talked to customers, competitors, etc. Put strategy together. Executed. Helped fuel double-digit growth.

Not only have we never come up with something this sleazy, anything even approaching something like this would, at best, be laughed out of the room.

Who the f*&# comes up with this kind of stuff? More importantly, who approves it? Can you imagine that conversation? "Hey Bob, I have an idea how we can force companies to use our business and then force them to pay for the privilege. We don't have to worry about signing them up for our service, or providing much of anything. I mean, we have a little infrastructure work to do, but it's low risk - practically a solved problem! - and no need to pay salespeople or provide any level of satisfaction." "Wow, Karen, I'm intrigued! Tell me more..."

That's what gets me. Not that someone, or even a small group of someones, came up with this. It's that an entire corporation threw themselves behind this as the actual strategy.

Comment Frustrating (Score 2) 134

Argh. How frustrating. Until recently, they've been a pretty good company to work with, but their ever expanding ecosystem of features and partners has rendered what was once rock-solid and straightforward into something that is flaky, buggy, and often doesn't work as expected or as easily as it did.

I've had Sonos since about 2006, and have gradually expanded my system. I have no reason to replace my older units. They work fine.

Required obsolescence is bullshit.

Comment Re:Self driving? (Score 2) 139

this.

And, yes, I know what I'm talking about. I work in transportation - transportation software, to be specific - and am adjacent to groups not only directly in self-driving vehicles, but a lot of the infrastructure used to support it and other initiatives (DSRC & V2X comm for example).

Autonomous self-driving vehicles are coming.

Where you're correct(ish), probably without realizing it, is that they are unlikely to look like "today's vehicle network only no one behind the wheel." There are huge impacts to stuff besides the driver/vehicle: roadway congestion, vehicle ownership, insurance, data mining, how taxes are calculated, vehicle sharing... the list of technical, social, and government impacts and considerations is huge.

You might say that these types of barriers are exactly what will stall self-driving vehicles. I'd say that's an overly simplistic view of the world. Rarely do industry, the private sector, private citizens, and governments manage to harmonize on something completely - and this would include squashing self-driving vehicles. The world is more complex today than the late 1800s, for sure, but realize that the introduction of the automobile had similar impacts on my list, and still managed to worm its way into our lives... much differently than many would have predicted.

Comment Re:Google cancels something nobody ever knew exist (Score 1) 55

Exactly.

I'll add that something might be profitable on paper, but also comes with opportunity costs. These are both in the form of engineering (and other) resources, but also the potential that something relatively stagnant cannibalizes something else. Perhaps Google has another product in its wings that it thinks overlaps this? Perhaps this does overlap something else.

I've worked at large companies that have axes profitable projects, divisions, etc. just for these reasons. Profit is important, but if it is perceived as getting in the way of more profit, it isn't the most important thing.

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