VincenzoRomano asks: "One year ago, I decided to buy some 'enterprise grade' firewalls, in order to replace the old ones used by a former ISP. Before buying, I did a bit of a survey. I browsed the product 'data sheets' from the manufacturer web sites, and in some cases, asked for more details by email. I finally choose a top product, that had been on the market for a year and a half, from a very well known and reputable company. The product showed a number of issues as soon as it was unpacked and put to work, that you would not expect from something 'enterprise grade', like not being able to keep a VPN up and running for more than a few minutes, or doing bad IP routing on our LAN. I've spent the last year to make the equipment working, accordingly to both their data sheets and the features expected from an 'enterprise grade' product. Important issues are still open while the technical support is actually relying on my own stuff and setup, and on my personal availability in order to do troubleshooting, firmware beta testing and other experiments. I've finally decided that the product was far from being ready to market or even usable for beta testers, and have requested some kind of compensation for all the job I had to do. What's your opinion about such a behavior in a company? Is it fair?"