I recently purchased a new network card, the 'X-Surf 100' from Individual Computing for an expensive $150 dollars. It has a Zorro II and III compatible design, allowing it to work in all Amiga desktop models and a very recent TCP stack. The card is awesome and it is great that some groups are still making tech for these old machines. This works great in my A2000. You also don't need mac emulating hardware, as I have been using MacOS 7 with the Amiga app 'ShapeShifter' with great success. I would recommend a 68040/060 and a RTG video card. My systems all have RTG video cards and ethernet, allowing me to use modern monitors in 1024x768 resolution as minimum. No one is making new RTG video cards that I can find, and that is a shame, as the best ones (Picasso IV) can easily go for over $500 US. For DOS, I find I can't beat DOSBox for emulation, but did have some success with a GoldenGate bridge board, again pretty hard to find.

I have been administering multiple Service Desk installations for over 5 years now, we have a system used for CRM functions company wide (400 internal employee's/1M Customers) and IT uses Service Desk for 120 IT employee's and 6K company employees. This product does everything, hence the hefty cost. But if you want Self Service (Knowledge Base) for your customers employee's all can be searched and submitted online. The product has three main modules, Request Management, Issue Management, & Change Management, the latter two can have complex workflow tasks by category. Analysts can work in the system in the web client or via the Java client. Too many features to mention here, but we have had an excellent experience in multiple environments with this product.