Don't forget that this is a forum full of geeks.
The vast majority of users would be better off with a simple text editor and a table manager.
I'd recommend Google docs for the following reasons:
- No worries about backup
- No client install required, no upgrades
- Documents available from anywhere. No need to set up VPN etc.
- Good collaboration and integration
Frankly, if you are considering the (very slow) open office, I would suggest an old version MS Office instead. It is much faster, everyone knows how to use it, simple deployment and same functionality. You might save a few sheckles on cost, but you will spend more money looking after it. And of course (in my expereince) it isn't that reliable.
Your fault -- core dumped