Re:let me guess, you're a C programmer? (Score 1)

(1)ease of use+tech support=less trouble for newbies

(1a) less trouble for newbies = more newbies
(2)more newbies =less newbies asking dumb questions EVERYWHERE
(3)Equation solution: it is *you* who is saying bullshit.

yeah, more stupid questions everywhere including your dumba$$ irc channel, but I think RH is banking that they'll look for better help on their support plans. The free CD is a way of increasing support sales. It's all in "The Cathedral and the Bazaar", dude.