Comment The official statement is slightly misleading... (Score 3, Insightful) 239
"Seagate is investigating an issue where a small number of Barracuda 7200.11 (1.5TB SATA) hard drives randomly pause or hang for up to several seconds during certain write operations. This does not result in data loss nor does it impact the reliability of the drive but is an inconvenience to the user that we are working to resolve with an upgradeable firmware."
"We are therefore asking customers if they feel they are experiencing this issue to give our technical support department a call with any questions."
"Affected part number: 9JU138-300, 336 with firmware revisions SD15, SD17, or SD18."
The official statement is slightly misleading...
1) When the problem occurs all hard drive operations stop until the OS times out the ATA command - typically 30 seconds. This results in the computer freezing for 30 seconds.
2) The problem can result in data loss if using a RAID system. Depending on the OS/RAID configuration the problem may cause a RAID system to think the drive has died. The RAID system automatically removes the drive and continues to run degraded (as designed). 20 minutes later when another drive exhibits the problem the RAID system drops the second drive and dies.
3) The problem may be a systematic problem rather than a small number of drives - all drives have I tested running the SD17 firmware have exhibited the problem.
"We are therefore asking customers if they feel they are experiencing this issue to give our technical support department a call with any questions."
"Affected part number: 9JU138-300, 336 with firmware revisions SD15, SD17, or SD18."
The official statement is slightly misleading...
1) When the problem occurs all hard drive operations stop until the OS times out the ATA command - typically 30 seconds. This results in the computer freezing for 30 seconds.
2) The problem can result in data loss if using a RAID system. Depending on the OS/RAID configuration the problem may cause a RAID system to think the drive has died. The RAID system automatically removes the drive and continues to run degraded (as designed). 20 minutes later when another drive exhibits the problem the RAID system drops the second drive and dies.
3) The problem may be a systematic problem rather than a small number of drives - all drives have I tested running the SD17 firmware have exhibited the problem.
