Klarna already sells a product I'm surprised there are customers for in the first place. Splitting a single payment into several seems like a thing any payment processor company ought to be able to do.
Klarna is not really a payment processor. First and foremost, it is a consumer-loan bank giving micro loans to sub-prime borrowers without relying on the big credit-scoring agencies. Their business has three main challenges: (i) Having a good algo that decides whether to grant a/another BNPL (=buy now, pay later) loan; (ii) risk management and refinancing of their huge portfolio of highly risky loans; (iii) minimizing the money they lose on delinquencies and defaults through efficient collection processes. AI comes in in area (i): an algo may refuse another loan if it would put a person with estimated poor credit beyond a certain threshold. But that's all automated anyway and not the field where they are letting go a lot of people, I presume. No, it is area (iii) where they are using AI for collection. And that is something where AI and machine learning are actually very promising. Human collection may not work well in many cases. You can try to hit the debtor with fees and make him pay for the collection procedure. But he may not have the funds. You know, we're talking about people like 18-year old high-school seniors or college freshman here. Also, the loans are so low that legal restrictions limit you in the amount of fees you can levy. So cheap but efficient, AI-assisted collection is essential.
Chemist who falls in acid is absorbed in work.