I sent the following fax to Verizon yesterday. A Verizon exec yesterday afternoon called me back who said that "it was a business decision to require a data plan for all smartphones."
They're willing to let this 10+ year customer go. When my wife and I change carriers to something with a less pricey plan, I will send them pictures of us ex-Verizon customers enjoying our new smartphones.
Please send faxes to Verizon explaining that requiring a data plan is wrong. Maybe they'll listen if more people complain.
Thank you for your assistance.
BEGIN FAX:
Lowell McAdam
President & CEO
Verizon Wireless, Inc.
VIA FAX: 1-949-286-7570
Subject: why can I not get a Windows Mobile, Android, or Blackberry phone without a data plan?
Dear President and CEO McAdam or To Whom It May Concern,
My name is [name redacted]. I have been a Verizon Wireless customer since Verizon bought AirTouch San Diego back in the late 1990's.
My wife and I both need cell phones for phone calls, SMS, and MMS. My enV and my wife's VX8300 handle these functions well.
In addition to carrying our phones, we've both been also carrying around Palm Pilots. Why? Because our BREW-based don't offer -- and there are apparently no apps that offer:
- calendar applications that can display daily and weekly information well on the screen, as well as make it easy to set up appointments (the ones listed don't seem to cut it)
- a task manager
- the ability to back up the calendar and task manager data
Now I'm a software developer; I have both a Bachelors of Science and a Masters of Science in Information and Computer Science from UC Irvine. So I don't think I'd have a problem writing BREW apps to handle those functions. But there's a $400 entry fee to get BREW apps approved even though I only want to write programs for our personal phones. I sent an email through your customer service page to you asking if there is some way to get around this ridiculous expense; so far, I have not heard back.
We recently went to our local store ([city redacted], CA). We looked at the BREW-based phones; none of them offer the improved calendar that I'm seeking, a task manager, or the ability to back up the calendar and task manager data.
We poked at the Windows Mobile, Android, and Blackberry phones. My wife likes the calendar on the Windows Mobile 6.1 phones and I'm going to try to find a Windows Mobile 6.5 phone for her to play with. But all three of these types of phones require a $30 monthly data plan -- which would be $60 a month total -- on top of the $70 a month for our current phone plan. We have cable Internet at home; both of us agree that we can do without Internet or email on our phones.
I emailed your customer service team (the reply came back with the code [code redacted]). Basically, they told me nothing I didn't know.
So I am now faxing you, appealing to you to figure out a way for us to not have to purchase a monthly data plan. We are truly considering moving to a different service as our 2 year contract is up at the end of this month.
Please let me know if there is anything you can do to help. You can reach me on my Verizon Wireless cell phone at [number redacted].
Thank you,
[name redacted]