> Needless to say I'm not into supporting novices in linux in the same way i'm not into plucking hairs individually with tweasers.
Curiously, my view is also like that, but s/linux/windows/g first. ;-)
Of course, they have to be willing to learn in the first place, otherwise I'm not interested either.
Not sure about the parent post, or anyone else, but I find the menus in Ubuntu to be very structured and easy to find. Heaven forbid I have to /think/ about where something would be. There's a general structure that once you acquainted, things are in "the right place". Really, if we start from zero computer knowledge, I'd wager that Ubuntu's layout is easier. I much prefer sorting by application type (Internet, Sound and Video, etc), and what not, than the.... whatever method Windows uses to sort. "Start > Programs > $CompanyName > $CompanyProduct". Man I hated that crap.
(Disclaimer, I haven't used anything past XP, and it hasn't been my main OS for many years; for home, work, or any family member. Perhaps there has been some improvements since)
In the specific example you cited:
System -> Preferences -> About Me (for a self specific set of options, including password modification)
System -> Administration -> Users and Groups (for a global list of users and management)
This is one-two clicks away at most. Any curious user would have found it if they actually looked around.
Just my two cents.