If only you were a customer, maybe they would address these issues that you have raised. Clearly, they are listening to their customers and not their end users.

Although the act of cancellation is simple, the coordination with folks in the house who are at various points in consuming content is more difficult. I find more content on Netflix that is interesting than Amazon Prime. Netflix has constant trailers on the updated app -- I had to roll back to an older version to make it stop. Amazon prime allows me to turn off some of the auto-playing previews, but not the pre-show trailers.

I get so much less now for my subscription than I used to receive; I pay more than I used to pay; and it seems efforts have gone into making the experience worse. Even in cancelling.. there will be weeks of service left.

I'm very tired of Netflix, to which I subscribe.

The rating system changes, the annoying previews and trailers that automatically play at every spot on there user interface, and the decreased screen real estate for viewing possible selections have really bothered me. The ham-fisted: 'You will like what we provide and have no choice', 'Your input is not important', and 'We can do what we want' attitude is, unfortunately, becoming the norm for them (did they hire a bunch of people from the cable company?)

They are, in fact, hard to cancel -- but, like cable, after a few months the pain should decrease. Unlike cable, it is not so much a matter of cost as a matter of annoyance, unresponsiveness, and an increasing lack of options.