Feedback Changes The eBay Feedback system was designed to provide a simple, honest, accurate record of member experiences. Focusing on customer service includes doing everything we can to grow customer confidence in our sellers.
* Buyers will only be able to receive positive Feedback.
* Positive repeat customer Feedback will count (up to 1 Feedback from the same buyer per week.)
* Feedback more than 12-months old won't count towards your Feedback percentage.
* When a buyer doesn't respond to the Unpaid Item (UPI) process the negative or neutral Feedback they have left for that transaction will be removed.
* When a member is suspended, all their negative and neutral Feedback will be removed.
* Buyers must wait 3 days before leaving negative or neutral Feedback for sellers with an established track record, to encourage communication.
* All Feedback must be left within 60 days (compared to 90 days today) of listing end to encourage timely Feedback and discourage abuse.
* Buyers will be held more accountable when sellers report an unpaid item or commit other policy violations.