DirecPC in business (Score 1)

We (the non-profit org I work for) recently got a bidirectional satellite connection installed -- after a nine-month wait. As others have mentioned, the latency is extraordinarily high, there's the potential of electronic evesdropping, upload speeds stink (even with a two-way link), and so forth. However, we've also had really lousy experience with tech support. Phone calls get shuffled around and "forgotten," neither the folks at Optistreams (our OEM distributor) nor DirecPC nor Hughes (the parent company) really seem to know what's going on with the system, and we've even been lied to about the capabilities of the link ("Near T1 speeds," "Sure, you can run a server on that."). Additionally, and more relevant to the topic at hand, I was told directly that Hughes (the guys that own/maintain the sattellites) don't like Linux/Un*x.

Has anyone else run into nasty tech problems with these guys and/or heard comments about Hughes' opinion on Linux, or are my tech support contacts just talking out their butts?