I was in the US Navy for over a decade and one of my biggest ongoing complaints was NMCI. It was horrible, undependable,outdated _and_ overpriced.
First off because of the time to write specs for government contracts is so long, by the time you got any hardware, it was already outdated and overpriced. The monthly rental fees were about the cost to outright buy similar COTS (commercial off the shelf) replacements - so let HP take the equipment back, it would cost nothing the first month and save bundles each successive month.
Software was the same way only the licensing put a lot of software in places where it was useless (but still paid for) and made it nearly impossible to get anything other than a few COTS software packages - open source was not even an option, even when it was markedly better than any competing products.
Then there was the backbone, which I swear must have been made up of bread ties that were stripped and twisted together. The network would constantly go down for long periods of time and it was usually around high end dialup speeds... with mailbox limits that were in the tens of megabytes
This was in part due to their severe lack of security in the right places. I mean come on setting autoplay on by default, while preventing users from deleting print jobs out of their own spool ($$ for an extra service call because their crap screwed up) Firewalls? that actually got me into trouble, because I had a construction project that stated we would provide server space for uploading project management and other documents. Well NMCI decided they weren't going to support that particular software any more, nor anything similar to replace it, so I went on portableapps.com (though we couldn't install to HD, usb was fair game - even had autoplay locked on - how convenient?) and downloaded everything I needed to meet my contract requirements. It ran for quite a while with no errors or warnings poping up before they finally noticed and disabled my account and shut off my node.
-- I totally get why a Secretary of State wouldn't want this level of incompetence associated with her communications.