True that. I'm a network engineer and during the course of troubleshooting, I'd start pinging something and forget about it. 40,000 pings later, I'd have dropped about 400 pings during my cable-modem days. I switched to Verizon FIOS and when I'd do the same thing, I'd have dropped ZERO packets.
Likewise, we're using a VOIP solution in our house and when I was doing the cable-modem thing, for some reason, my ATA would lock up and I'd have to power cycle it at least once per week. When I switched to FIOS, the problem went away. I have no idea why it would make any difference, but it really has. Knowing what I know now, even if the prices and speeds were the same, I'd still switch to FIOS.
My only frustration is that I've got 5Mbps upstream and the places I try to upload to cap their downstream (cough)HOSTROCKET(cough) so I'm still pushing content at 1Mbps. This is despite their swearing that they aren't rate-limiting... That kind of stuff may have been OK in 2004, but five years later, I'm a whole lot less forgiving.