Since '99 (Score 1)

I've worked in the technical support industry in California, now in Pennsylvania. I started with a company you probaby all know, called EarthLink. $10.00 an hour to start. EarthLink was outsourced overseas, and they laid everyone off. When I left EarthLink, I was making around $20.00 an hour (after 5 years :doh:). Anyway, from there, I worked at Sprint, and now I work for Suscom/Comcast. Technical support is in my blood, and I think always will be. I love working in the industry, even though I've had some bad experiences with customers. But, the one thing in this article is true. If you're not nice to the tech on the phone, we will not be nice to you, and will not go out of our way for you. Oh, and another tip. Asking for a supervisor because you're unhappy with a techs answer, is just plain stupid. Supervisors, 99 times out of 100, know LESS than the tech you're talking to.