Comment Re:one good report ... (Score 1) 587
My ADSL is through NVBell (which is a child company of PacBell) and I've had a number of serious problems with my account.
My circuit went dead in early July, so I called NVBell/PacBell/SBC tech support.
My "bill-to" number didn't match their "bill-to" number on file for me, so I couldn't keep a trouble ticket open and had to start fresh with each tech. After a month of no service (!) I faxed SBC a synopsis of my problem and threatened to turn them in to the Public Utilities Commission. I got a phone call the next day from a PacBell rep who told me that my port had locked on the remote end and had been reset.
I think the lesson here is that uncontrolled growth really screws customer service. I've seen it with WorldCom, and now with SBC.
...at least I don't have PPoE.
My circuit went dead in early July, so I called NVBell/PacBell/SBC tech support.
My "bill-to" number didn't match their "bill-to" number on file for me, so I couldn't keep a trouble ticket open and had to start fresh with each tech. After a month of no service (!) I faxed SBC a synopsis of my problem and threatened to turn them in to the Public Utilities Commission. I got a phone call the next day from a PacBell rep who told me that my port had locked on the remote end and had been reset.
I think the lesson here is that uncontrolled growth really screws customer service. I've seen it with WorldCom, and now with SBC.
...at least I don't have PPoE.
