Phone and Address (Score 1)

One of my biggest annoyances with commercial sites in particular (I haven't had to use too many govt websites beyond the DMV) is that it is nigh impossible to find out a phone number or an address. Some of us want to talk with another human being, maybe out of loneliness or because we cannot word our question well. Sometimes the search engine just doesn't cut it. This information, if not on the first page, should be linked there... and should be clear. Some of the terms corporate sites use to obscure their contact information is amazing. Use terms the layman would use.