Comment Small claims court (Score 2, Informative) 1018
I agree with the above poster. There's two things I'd add.
Firstly, right now, the important thing is to keep a record of absolutely everything - dates/times of conversations, what was said, who you talked to etc. You'll need it.
Secondly, after you've exhausted the other options (writing to PC World, trading standards) then don't be afraid of using the small claims court. It's very easy: no lawyer is required, the fee is only £50 (which PC World will pay if you win) and the paperwork is minimal. I'd guess that in 99% of cases the company will pay up before it actually gets as far as court. In my case my old landlady returned our deposit (plus the £50) the day after I'd filed in court!
Firstly, right now, the important thing is to keep a record of absolutely everything - dates/times of conversations, what was said, who you talked to etc. You'll need it.
Secondly, after you've exhausted the other options (writing to PC World, trading standards) then don't be afraid of using the small claims court. It's very easy: no lawyer is required, the fee is only £50 (which PC World will pay if you win) and the paperwork is minimal. I'd guess that in 99% of cases the company will pay up before it actually gets as far as court. In my case my old landlady returned our deposit (plus the £50) the day after I'd filed in court!
