Comment Re:My MacBook is already DEAD DEAD DEAD (Score 1) 453
I was one of the first Mac Geniuses hired in Colorado and was the one most recognized for giving great customer service.
It is odd but each store's focus can be slightly different. I started out at Aspen Grove where the focus was great service. I then was transferred to Cherry Creek because they were having issues with giving good customer service. I lasted a month and a half before I quit. I was in a constant fight with management over getting them to do "the right thing" for customers. They were always in a "sell more" frenzy! I hated it there. Management can be just like sharks when they see sales numbers as nothing more than a way to a bonus and a way to "beat" the other Apple Stores. Aspen Grove didn't get as much traffic and was therefore not as concerned with the little Apple Store sales competitions. I will always do my shopping at Aspen Grove even if the overall focus has shifted from customer service. You can often get the management to give you a bit more attention...
I am terribly sorry for you having such a bad experience. I think that the "appointment" idea was good in theory but very bad in practice. Not even the geniuses like it. I would love to say "Give them another chance," but they did a fine job of giving you a bad taste in your mouth and they deserve to lose the sale!
It is odd but each store's focus can be slightly different. I started out at Aspen Grove where the focus was great service. I then was transferred to Cherry Creek because they were having issues with giving good customer service. I lasted a month and a half before I quit. I was in a constant fight with management over getting them to do "the right thing" for customers. They were always in a "sell more" frenzy! I hated it there. Management can be just like sharks when they see sales numbers as nothing more than a way to a bonus and a way to "beat" the other Apple Stores. Aspen Grove didn't get as much traffic and was therefore not as concerned with the little Apple Store sales competitions. I will always do my shopping at Aspen Grove even if the overall focus has shifted from customer service. You can often get the management to give you a bit more attention...
I am terribly sorry for you having such a bad experience. I think that the "appointment" idea was good in theory but very bad in practice. Not even the geniuses like it. I would love to say "Give them another chance," but they did a fine job of giving you a bad taste in your mouth and they deserve to lose the sale!
