Come on, Bill. Your best response was NO response but instead you had to make a snarky, self-important blog post. You've never been hungry or poor in your whole life, even before Microsoft and therefore have no standing to dole out criticism.
I was billed by Comcast for a year for a cable modem rental even though I bought my own. Yes, I admit I should have been reading every line entry on my bill every month but I wasn't. When I discovered this error I called Comcast and they immediately admitted the mistake and stopped billing me for it. However when I asked for my money back for the $10/month for the previous 12 months they got all snippy and said I had only a 60 day window to challenge erroneous charges.
So I filed a formal complaint with the FCC and within days I was called back by Comcast and credited the 12 months of erroneous charges. I highly recommend this path since it was so absurdly easy.
I've very happy to hear I'm not alone in this.
Don't do it in Maryland. Unless all parties agree to being recorded it's a felony offense.
Only exception is recording the police who have no reasonable expectation of privacy when out in public performing their official duty.
I'm one of those guys that took a touch typing class with a bunch of girls back in high school. Do they even teach typing in school any more?
Anyhoo, the teacher (back in the 70's) was very specific about which hand/finger went with which finger.