I am in no way condoning this

BUT

nickull the charter doesn't necessarily apply to private interaction the same as it does between an individual and a state actor. This could theoretically occur in Canada as well under the ToS agreement.

It's very likely that no matter which province or territory there would be a very quick human rights complaint brought that would have an ability to impact Microsoft where it hurts.

Charter much less so.

I have a law degree

Each state is different and the rules on telephone conversations are not the same as personal conversations.

But I agree with one poster suggesting you contact a lawyer.

If you cannot afford one or you just plain "don't want to"

What you can do is conceal an mp3 player with recording capabilities on it and engage in a one on one conversation with that person.

Go home, duplicate it onto a CD or download it and retain the player. Print out the pertinent state laws on giving notice (if any) and providing replies (whatever they may be).

Go to the person and give them those and then play the recording.

If they give you a hard time after that they're of questionable intelligence.