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Submission + - Ask Slashdot: When Is the User Experience Too Good? 1

Submitted by gadzook33
gadzook33 writes: I had an interesting experience at work recently wherein a colleague suggested during a meeting that we were building something that would make it far too easy for the customer to perform a certain task; a task that my colleague felt was deleterious. Without going into specifics, I believe an apt analogy would be giving everyone in the country a flying car. While this would no doubt be enjoyable, without proper training and regulation it would also be tremendously dangerous (also assume training and regulating is not practical in this case). I retorted that ours is not to reason why and that we had the responsibility to develop the best possible solution, end of story. However, in the following days I have begun to doubt my position and wonder if we don't have some responsibility to artificially "cripple" the solution and in doing so protect the user from themselves (build a car that stays on the ground). I do not for a second imagine that I am playing the part of Oppenheimer; this is a much more practical issue and less of an ethical one. But is there something to this?

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