As an employee of Charter Communications I resent your stance that you're glad anyone is in financial hardship. I can attest through my own observations and experiences that there is flaws in the customer service side. Since Charter outsourced their customer service department to "Convergsys" and "Teletch" based in locations such as the Phillipeans, the customer service quality has plummeted. The outsourcing companies undertrain their employees and the reps are not armed with much knowledge to properly resolve customer issues.

I do believe the backbone is strong however. As with many large companies, there are going to be complaints of problems and inefficieancies. However, as someone with direct communications with customers, the very large majority are happy with their service, especially with the internet side of things.

You made the comment on how horrible the moxi dvr's are, and how many customers are frusterated. However, there has been a non-stop demand for these boxes and in some areas its hard to keep them in stock. These are by far our most requested DVR, far over the motorola dvr's. For equipment that is being "beta tested" there sure is a lot of happy customers with them.