Write Click (Score 1)

I was providing phone support for a Win95 user in a remote office. Double clicking the desktop shortcut did not launch the desired application, so I asked the user to Right-Click on the icon (to get to the properties window) so that I could see where the shortcut was pointing. The user stated that the context menu did not come up. I asked, "Did you right click on the icon?" to which she answere yes. Repeating my instructions did not help. Since I was headed out to that office later the same day, told her I would check it out when I arrived. When I got to her desktop, I descovered that the name of the shortcut icon had been changed from it's original name to 'click'. The user had followed my instructions to write 'click' on the icon.