Comment Re:The point of Certification (Score 1) 1100
Certification in some areas is a very good Idea. Some of the certifications are designed to create stress and test your ability to use the knowledge you have in an efficient manner. Take for instance a CISSP; this cert is 6hrs long and is delivered under strict conditions. The exam is designed to weed out would be BS artists and test your knowledge in a real life situation.
As far as BBY Co's geek squad, I cannot begin to tell you how incompetent some of those people can be. The exam you have to take is not only simplistic but is entirely BS. The exam was not created by a testing agency. As a matter of fact, the test (screen shots) was accidentally sent to someone I know at CompTIA and described as a good piece of fiction.
After working for BBY Co (Geek squad) for 2 years to supplement income while attending college for ISS, I came to realize that BBY Co is not interested in Service. They are only interested in revenue. Rolling over technicians is more profitable if the techs they keep are as immoral as the policies they support. Competence is not an issue when you can lie to a customer and charge them money for services that they do not need. I have watched managers support immoral behavior, and I have seen technicians go as far as telling a customer they have to replace a component only to take the original home for them selves.
I agree with you completely as far as creating a program to insure proper service techniques, but the problem is always going to be that users are stupid and company's like BBY Co will continue to employ the script-kiddies of the service technician world to ensure that they can supplement the loss in revenue on computer sales by creating more problems then they can actually fix.
When it comes to working in retail services you should not only have to prove you know how to do your job but pass a polygraph as well. This would inure only the best liars get the job.
As far as BBY Co's geek squad, I cannot begin to tell you how incompetent some of those people can be. The exam you have to take is not only simplistic but is entirely BS. The exam was not created by a testing agency. As a matter of fact, the test (screen shots) was accidentally sent to someone I know at CompTIA and described as a good piece of fiction.
After working for BBY Co (Geek squad) for 2 years to supplement income while attending college for ISS, I came to realize that BBY Co is not interested in Service. They are only interested in revenue. Rolling over technicians is more profitable if the techs they keep are as immoral as the policies they support. Competence is not an issue when you can lie to a customer and charge them money for services that they do not need. I have watched managers support immoral behavior, and I have seen technicians go as far as telling a customer they have to replace a component only to take the original home for them selves.
I agree with you completely as far as creating a program to insure proper service techniques, but the problem is always going to be that users are stupid and company's like BBY Co will continue to employ the script-kiddies of the service technician world to ensure that they can supplement the loss in revenue on computer sales by creating more problems then they can actually fix.
When it comes to working in retail services you should not only have to prove you know how to do your job but pass a polygraph as well. This would inure only the best liars get the job.
