Comment Four major things that make this possible (Score 5, Insightful) 84
(a) Treating human labor/capital as investment opportunity: One of the very first things talked about is reducing labor turnover, and being willing to re-train and invest in degree attainment by the existing staff - the story reports about a box-packer who got an MBA, very reminiscent of how AT&T and other larger vertically integrated companies in the post-WWII period would commit to an employee. Possibly this is a sign of a sea change in staff-management relations.
(b) Treating Supply-chain logistics as a core company competency (not something you can outsource for a quarterly report stock bump). This right here is one of the single largest roadblocks in my experience for manufacturers, if you don't understand the 2nd and 3rd hops in your supply chain, you are doomed. You dont need to own the supplier, but you darned well better understand their inputs and outputs since without their output going smoothly, your very expenive automated just-in-time factory will sit idle. Either pay for supply chain security (as Newell seems to do here), or get intrusive into your suppliers business (see Toyota, GM, etc.). Personally I think the first strategy (consider higher supplier costs to be an investement!).
(c) Ignoring the short term appearance of 'gain' from one time events like offshoring - classical accounting and bookkeeping can't tell the difference between a one-time gain for moving your factory to China, and the repeatable income for a sustainable business, they are both inflows of cash. It takes a longer time horizon, and prediction of future income in the face of realistic market activity to discriminate.
(d) Pride in your work. Right in the article they talk about the pens selling for $1 each, after $2 BILLION in investment in a 26 year old factory in Tennessee. They could easily have doubled the unit price and kept all the production in China, the CEO would have had a very nice new Gulfstream and yacht, instead he pushed for investment for long term sustainability, and considered customer retention through price and quality to be more important than personal immediate income. Shockingly effective...