Re:As someone directly affected by this (Score 1)

Bay paying for the QoS your getting better packet routing then your AVG dump picture packet or mp3 download packet, within the shaw network, and honestly anything your ISP doesn't directly control or give you, it is none of thier responsibility to make sure it works properly. Your IM doesn't work... thats great we dont run it call microsoft. you have a virus... thats great not our problem you cant log into hotmail.... dam maybe you should call Microsoft... Shaw is a great ISP even though none of these things are Shaws problem in any way at all... most of the time the guy on the phone will still help you fix it or even send a tech out to try and help you... AT NO CHARGE TO YOU. where as you get telus, sasktel and all those other ISP's that charge you $80 an hour for on site tech support, or thier phone people will say... not our problem go away.