AT&T in breach of Consumer Code for Wireless S (Score 2, Interesting)

I would like to get some feedback from other AT&T customers about an idea I had to get out of my 2 year agreement without paying the early termination fee, start a class action lawsuit, or just be a pain in the ass to AT&T on a larger scale. : )

This is in response to the OBSCENE wait times for customer service. Yesterday, I had a 2:11:03 call in to customer service (my 611 records will prove the call times), and the issue is still not resolved.

AT&T is a voluntary signatory on September 9, 2003 to the Cellular Telecommunications & Internet Association's Consumer Code for Wireless Service.

Section 8 of the Consumer Code for Wireless Services states that the signatories will:

PROVIDE READY ACCESS TO CUSTOMER SERVICE

Customers will be provided a toll-free telephone number to access a carrier's customer service during normal business hours. Customer service contact information will be provided to customers online and on billing statements. Each wireless carrier will provide information about how customers can contact the carrier in writing, by toll-free telephone number, via the Internet or otherwise with any inquiries or complaints, and this information will be included, at a minimum, on all billing statements, in written responses to customer inquiries and on carriers' web sites. Each carrier will also make such contact information available, upon request, to any customer calling the carrier's customer service departments.

"Ready Access" to solve account issues is not being provided by AT&T customer service.

Though AT&T is clearly in breach of at least one section of the Consumer Code for Wireless Service, they are still using the seal to advertise their adherence to the contract. I believe falsely advertising adherence to the Consumer Code warrants service agreements signed under this false pretense null and void.


-extremely dissatisfied customer