No surprise (Score 1)

I've seen firsthand how crappy this company is, and they are rotten from the inside out. Someone very close to me used to work there, and she observed that Verisign is run from within like a Dilbert company but worse.

The person I know was a UI Engineer, and VS saw fit to put her underneath the Documentation Manager. This person had no clue what a UI Engineer would do, but the company wouldn't put my friend into a group that made sense. The Doc manager was an evil being from another dimension, and ended up receiving a promotion to Director level, even though everyone who works under her hates her. She basically forced my friend into leaving; meanwhile, every other person my friend worked with wanted her to stay, and eventually several people tried to re-hire her later. She declined.

This is just one example, I'm sure there are tons of stories like this. You don't need to be a genius to know that a company that treats its own employees this bad will propagate this treatment to it's customers. From the domain name business group to the VPN and other groups, no high-level people at that company seem to give a shit about the customers. They've been the dominant player in their field for so long, they they don't care that all their software has bad UI, their customer service is crap, and their interal processes are shot to hell. Now their stock is in the toilet, and you can't be surprised about it.

VS made their own bed.