Years ago AOL told my best friend's mother tried to cancel AOL after getting Road Runner. They told her that she still needed an ISP. I quickly explained that Road Runner was her ISP. She could still use AOL software without paying the money. Finally she was able to get them to quit charging her. They got away with that for years. The most unethical business practices of just about any business out there. I am glad those crooks can sleep well at night knowing that they prey on the ignorance of others. Throw a bunch of technical jargon around and scare the caller into believing they need their service. AOL is like a bunch of thugs in a mafia short of the big guy coming by and breaking your legs for not paying.
Everyone has heard the stories of trying to cancel. It took a few recorded phone calls getting published online to show it to the general public before they made it easier to cancel the service.
In the end they will have to answer to God for all of their lies, cheating, deception, and fraud. I would love to see AOL close its doors but I know that is merely a dream. Perhaps in due time.