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Submission + - Google is killing customer service jobs with AI (nerds.xyz)

Submitted by BrianFagioli
BrianFagioli writes: Googleâ(TM)s Gemini Live API is not just another customer support tool. It is a direct replacement for human workers at scale. By combining real time voice, vision, and text with low latency and emotional awareness, Google is giving enterprises a clear path to eliminate large portions of Tier 1 and Tier 2 customer service. When companies talk about removing ticketing workflows and deploying lifelike AI receptionists that book appointments and close sales, what they really mean is fewer people answering phones, chats, or video calls. This is automation that finishes the job earlier systems only started.

Customer service has long functioned as an economic pressure valve, offering accessible jobs and a path upward for millions of workers worldwide. Gemini Live API threatens to hollow that out. The remaining roles will be fewer, more specialized, and harder to enter, while entry level positions quietly vanish. Google frames this as better experiences and efficiency, but the labor impact is displacement, not assistance. As this technology becomes normalized, executives will ask an uncomfortable question. Why are humans still doing this at all? For an entire industry built around human availability, the answer may not matter anymore.

Submission + - SPAM: Peter Thiel Claims Zuck agreed to Deal with Trump Administration

Submitted by ytene
ytene writes: Danika Fears over at The Daily Beast carries some pretty explosive reporting, describing how Peter Thiel — of Palantir infamy — claims in a new biography by Max Chafkin that Mark Zuckerberg agreed to push "State-Sanctioned Conservatism" in return for the Trump administration steering clear of any "heavy-handed regulations".

This could well be one of those situations where it doesn't matter if the core claim is true or false — because either way this is going to get ugly.

Comment calendar reminder on the service entry date (Score 1) 233

The day I activated my current router, I put in a entry in the SysOp calendar saying "Router XYZ Active as of 20XX-XX-XX" with quarterly reminders.

I check the devices on those dates, or around those dates, and if it hasn't been updated in a year, I buy a replacement.

I do this for all the phones, tablets and other devices my family uses.

Yes, I use the word SysOp. I've been around that long.
Hardware

Fifteen Classic PC Design Mistakes 806

Posted by CmdrTaco from the i've-made-seven-so-far-today dept.
Harry writes "Once upon a time, it wasn't a given that PC owners should be able to format their own floppy disks. Or that ports should be standard, not proprietary. Or that it was a lousy idea to hardwire a PC's AC adapter, or to put the power supply in the printer so that a printer failure rendered the PC unusable, too. Over at Technologizer, Benj Edwards has taken a look at some of the worst design decisions from personal computing's early years — including ones involving famous flops such as the PCJr, obscure failures such as Mattel's Aquarius, and machines that succeeded despite flaws, like the first Mac. In most instances — but not all — their bad decisions taught the rest of the industry not to make the same errors again."

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