Society creates it (Score 1)

My problem with the article is that the author is somewhat tongue and cheek. Really what has happened is the IT boom has allowed for people to find humor in it. Dilbert is the perfect example, and people love it. Heck most of my users love to make fun of themselves and are constantly telling me that they need to RTFM. What happens is people think that IT support is just those people on the phones for Dell. These types of jobs pay very little, are often outside of the US and attract people who want to be lazy and sit around all day talking on a phone. My IT staff is well educated in both IT and communications. We hold monthly traininfg sessions in order to help educate the end user. We go out of our way to try and teach as much as we can so hopefully the user will feel secure enough to try and fix some problems on their own. When you look at business, this kind of attitude is in every department. HR is nice and smiley to your face, but once it's friday night and they go out to the bar after work, you'd be amazed at the things they say. Executives treat most people like they know absolutely nothing, heck you can't even talk to these people on a freindly level because you are not worth their time. Accounting is constantly fed up with spending and the bad accounting practices. It's just that IT is the newest department and that it has been sensationalized in the press and in comics. I think the problem exists in every field of work. IT was just able to make it into the mainstream.