you wanna expand? I wasnt talking about their customer service. I was talking about technical best practice. If you want to talk regarding customer service. see the following. 1. I'm sure everyone will gt there emails back eventually. 2. Big cloud providers (and hotmail is a cloud) are all eventually going to have this sort of problem, including MS, Google, Amazon etc. even if you guarantee 99.999 % uptime, eventually you are going to have an issue. 3. MS should tell each and every customer when the ETA on expected email recovery is, if they dont know they should be honest about it and tell people they dont yet know but commit to giving regular updates. 4. This is bog standard incident management. something every IT OPs manager should know how to do (see the ITIL manuals for good practice IT incident management process - it's not hard...). I havent actually looked at how MS is handling the business comms of this particular incident, I would however be a little surprised if they didn't have some sort of reasonable comms, if not - Very bad MS...) 5. I should also point out given the technology deployed (MS Exchange on the back end DB stores) the system is designed to maintain service continuity by offering the effected individual an empty mailbox whilst the mail data is restored - restoring this amount of mail data can be an incredibly laborious and time consuming task - I think you'll find that given the option of no mail data vs no mailbox most people would want an empty mailbox, this is backed up by an enormous amount of research. However this may be different for social media AKA Windows Live and I would be very interest to hear people's opinions on windows live and dial tone restore?? would you prefer in an outage to lose the data and have an 'empty' Windows Live account? or would you prefer to wait say 48 hours to have your data restored but with no account active?? This is IT people, its complex, shit goes wrong, shit gets fixed, expect that much... Further to your point its how we react once shit goes wrong that earns us stripes...

well now. despite all the histeria. This sounds very much like what's known in the business as an Exchange dial tone recovery. what does this mean? well look it up before commenting recklessly. but I'll provide a synopsis quickly simply, the underlying Microsoft Exchange datastore (hierarchical jet based database) has had some sort of data loss or corruption. The easiest way to maintain continuity of service in this scenario is to allow the user to access an empty mailbox and then restore the underlying data as soon as feasible. this is what is going on. Once a dial tone restore has been completed the data restore is done over a longer period of time. It's called best practice in the event of a large data failure. I'm no MS fanboi. From someone that knows, and I really know about exchange (vastly better than the majority of MS employed Exchange engineers)... it seems like they doing the best things under the situation in are in.

yup. so plenty of IT support people feel anxiety, I am now a manager in an IT support group after having risen through the ranks. I'm a seasoned veteran of 2am, 3am, 4am support calls every night; midnight critsit or sitman calls, and unreasonable expectations of uptime - "whadya mean you cant guarantee 100% availability?", etc. IT Support professionals experience one of the highest levels of stress per industry, topped by roles that involve life and death such as, ER doctors and nurses, Miners, Troops at War, and oil rig workers. At the most stressful points of my own support roles I found I was being woken up 4 or 5 times a night - every night - and also over the weekend, I was doing an 80 hour week just to keep the lights on, so were the other 50 people working with me. The real problem here was there was no money available at the time to fix things that had been slowly deteriorating for years. I slept with my pager switched onto vibrate in my hand so I would not wake my partner. Things in my dept are a bit better now, but people still work long hours and are oncall 24/7. There will always be these sorts of issues in any big complex IT Dept, my job now is to minimize them within the constraints placed on us. There are a couple of points about this. 1. IT support staff get paid well above average. It is not uncommon for them to have no tertiary education. The expected stress is built into their wages. 2. After doing the job for years and years, I became very good at it. This confidence and calmness in emergencies comes from the experience, most people dont build that without experience. After a while I found myself able to run the environment without much stress because I was confident in what i was doing and instructing others to do. I harsh experience can be a good thing if you can learn the behaviors required to cope with it. 3. I see alot of comments here about eating good food and exercising, and whilst these are undoubtedly a component to dealing with the stress, They dont replace the experience you need in order to deal with a highly stressful environment.

having google frame installed funds terrorism.