They are apparently oblivious to the fact that DDOSing a site also means saturating the connection of the PCs involved in the attack which could have a critical function within a business. Do they even know the way that the backdoor application works? Is it possible that it is spreading through local shares and otherwise wrecking havoc on some network by propagating through some unpatched exploit?

"Click has now destroyed its botnet, and no longer controls any hijacked machines."
This quote worries me as they don't seem to understand what they're doing. Did they click a button that said "destroy botnet"? By destroy, do they mean wipe out some critical files?

Back in '99 shortly after the CIH virus payload period had passed, I was faced with a system that wouldn't POST. CIH would overwrite some flash BIOS' and, since the system wouldn't POST and instead played a song over and over through the PC speaker, the owner assumed this had happened to them. With a little checking they had a CPU fan that, when stopped, would play the song through the speaker and halt the boot. It does sound like something of that sort in the article's case.

From the article:
As if in a terror movie, some of our users claim the viruses that reach their computers talk to them in a mysterious way. Many users send us their conversations hoping our technicians can interpret them.

Seriously? I know that people get confused and that some have difficulty correctly attributing problems, but if the support staff is dismissing something like this then they should seriously re-evaluate their current occupations. I've seen several instances of VNC and other remote access programs installed that would match the claim posted by the user that a notepad application started and "it told me that it wasn't a virus, but that it is in my computer". I guess dismissing it as a "stupid user problem" is preferred over admitting that the AV software doesn't prevent things like this or that the support technician would rather burn through their call queue saying "Doesn't sound like a virus. Call Microsoft if you keep having issues. Thank you for calling."

Really... is there a need to separate spyware (which AV programs are horrible at detecting) from virus scanning as well? Most of the things mentioned are detected by scanners as they are, but not well. There's only so much that signature scanning with poorly implemented heuristics can detect.

So don't forget to get an AV program, personal firewall app, spyware scanner, and a botnet scanner in addition to the next trend that can be re branded and sold to people once again.