Comment Doubling down (Score 4, Interesting) 60
Sonos eventually owned up to the mistake, considered bringing back the old app again, then booted its CEO and marched its new leaders out to apologize profusely to win back the company's furious customers.
Now, Sonos says it has a brand-new app update, infused with lots of generative AI features.
So, instead of bringing back the things that customers wanted, they doubled down on shoving what nobody asked for. LOL. LMAO, even.